Pathways to Success: The Need for Better Training for Retail Workers

Over the past two years, the Center for Frontline Retail identified training and career advancement as an unmet need for retail workers in New York City.

This prompted CFR to partner with the Community Development Project at the Urban Justice Center (CDP) on a participatory research project, collecting 292 surveys, holding three focus groups, and conducting a literature review in order to explore the training and advancement barriers and opportunities for workers.

The report, Pathways to Success, shows that while career ladders exist in retail, workers have trouble climbing those ladders and are expected to take on additional responsibilities without a change in title, pay or additional training. Expanding access to quality training is a key mechanism to increase longevity, de-segregate the workforce, and build a career ladder for retail workers.